Hotel Guest Lobby Communication System Customer
Park City, Utah

Situation
Our customer’s hotel & conference center, located in Park City, Utah, is a 181-room hotel with 12,000 sq ft of banquet space which includes 11 meeting rooms. It offers travelers ski packages and plays host to many events in its banquet facilities. With the large number of visitors mixed between families on vacation and business travelers using the banquet facilities, the property needed a communication solution that could be rapidly re-purposed to meet the needs of each of these guest types.

Solution
EscapeWire Solutions, a RidgeLogic Select Reseller Partner, was selected to design and deploy a rich media communication solution and to train the staff on how to maintain the system on their own. The solution includes two NEC AccuSync LCD displays powered by one SceneStudio digital signage appliance using an Extron video distribution box. A 46” display is located in the front lobby and a 32” display is in the hallway near the banquet and meeting rooms. EscapeWire authored two multimedia scenes which are changed out by the staff as the banquet schedule dictates. Prior to a banquet the staff updates a Microsoft Word document with the name and location of each event at the property that day and the message is displayed on a portion of the LCD display while another region is used to promote the bar and restaurant. When there are no banquets scheduled the content is changed to a loop featuring the on-premises bar and restaurant and local attractions in historic Park City.

Benefits
The event listings have helped visitors more quickly find their way without having to seek out a staff member, allowing them to conveniently get to the desired location. It has also helped build awareness of the property’s bar and restaurant and in general, enhances the hotel’s image. The content on the displays is themed with the seasons and the multimedia content lends a professional look that fits in well with the rustic look-and-feel of the lobby area.

markets_GuestLobby

“We’re amazed how easy SceneStudio is to use. Making changes to our text messages is as simple as opening a Word document.”

-General Manager

Back to Top