How To Factory Reset Your Device
Follow along with this video or article below to factory reset your device and connect it to the internet. The video focuses on reconnecting your device via Wi-Fi.
If your device loses connectivity due to changes in your network settings, (ie. network name, new password; different internet providers, new hardware, etc.) a factory reset is necessary to reconfigure your device.
1. Before getting started make sure you have a USB keyboard and mouse, and connect them to the USB ports at the front of your device.
Please note: MacBook keyboards are not supported and will not work with the Ridgelogic device.
2. Next, reboot your device by unplugging the power cable and plugging it back in. As your Ridgelogic device displays the reboot screen seen, press “Ctrl + Alt + R” on your keyboard (press it several times to make sure it registers).
Your Ridgelogic device will turn off, your TV will show a lost signal message, and then your device will reboot into recovery mode.
3. Once you are in recovery mode, use your keyboard to navigate to “Clear User Data” and then select “OK” by pressing ‘Enter’ on your keyboard.
You will be asked to confirm clearing the user data. Select “Yes” by pressing ‘Enter’ on your keyboard. Your Ridgelogic device will automatically start clearing the user data.
4. After a brief moment your Ridgelogic device will clear the user data and you will be taken back to the main recovery page.
5. From here navigate to the “Reboot” and select “OK” by pressing ‘Enter’ on your keyboard to exit recovery mode and reboot your device.
6. You can now begin the re-provisioning of your Ridgelogic device by using the USB mouse to click the “Start Setup” button, and follow the on-screen prompts to configure the device for either Wi-Fi or LAN connectivity.
7. Once the device is connected to the internet, it will display a 6-character pairing code on screen. You can now unplug the USB keyboard and mouse.
8. On a computer, log into your Device Portal and navigate to the Screens tab. Hover over the screen you plan to replace, click the three menu dots, and select “Replace Device.”
9. In the “New Screens” window, enter the 6-character pairing code that is displayed on your TV, and click the “Continue” button. The screen will now show as “Live,” and begin playing content.