FAQs

What is GoWellnessTV?

GoWellnessTV is a device that turns your TV into a patient education and marketing platform for your exam or reception areas. Our engaging, motion-rich videos including health quizzes, fun facts, advice on nutrition, personal-care, healthy living, and reminders to stay positive are automatically updated by us on a weekly basis. Your device can be accessed from an easy to use online portal allowing you to add your own videos, images and messages as well as any marketing or promotional materials you have for products you offer in your business.

How does the content work?

Upon signing up for the Free 30-day trial the Doctor will receive a tailored content questionnaire where we can customize the content to your offices needs.

How is the content updated?

The device updates though an internet connection only when content is being updated by us our the end user. It does not need a constant or streaming connection. This allows for dynamic video content to play smoothly and continuously in the case of slow internet or outages.

How often is the content updated?

We update our educational videos on a weekly basis.  So as long as your device is connected to the internet, you will have fresh content weekly that is automatically updated on your device.

Because we work directly with vendors in order to adhere to consistent messaging and identity guidelines, any branded content that we provide is updated as often as the vendors update their content with us.

What is the length of the loop?

The video loop is roughly 10-30 minutes long depending on how many products and services your practice has selected on the initial questionnaire along with any custom content you may want uploaded. The content is presentable in small, bite-sized pieces around 25-60 seconds at the point of care that allows for broad appeal to your patient base.

Is the content silent?

Yes, all our content is specifically designed to be audio-free (silent) for two main reasons:

Staff won’t be fatigued by repeating audio clips
It doesn’t interfere with music being played in the office

However, our platform does allow custom videos to be uploaded locally by the Doctor or staff that includes audio.

What if I don’t have a TV?

We have partnered Best Buy/Geek Squad. If you need a TV, just indicate so on your tailored content survey. They will provide you the best pricing of TV’s and installation that’s convenient for your busy schedule. Their service is well respected and a trusted brand for many businesses and consumers.

** This service is separate and billed directly by Best Buy to the customer **

What if I have multiple TVs?

Additional devices:

We recommend having one GoWellnessTV device per TV. This will allow you to upload different content to your various TVs, and it will make it easier to configure the device to fit each screen, all while still only using a single user login.

Monthly costs will apply for each additional player on your subscription. Please call us for pricing.

HDMI Splitter:

A second option is to have one device in a central location, and an HDMI splitter with cables running to each TV. The maximum reliable length for an HDMI cable is 50′.

If the layout of your practice will make it difficult or impossible to run HDMI cable to each TV, installing an HDMI transmitter and receiver may work as an alternative.

Installing third-party equipment can be a complex and difficult process, which we do not recommend without professional help. We also will not provide technical support for third-party hardware.

Do I need a 42” TV?

Why its important to have a 42’’ inch or larger TV: This is to ensure maximum viewing impact to your patients. The larger the tv, the bigger the impact! Think of your TV as a billboard in your office that is working for you!

What name will show up on my credit card statement?

RidgeLogic Development

What is required to run GoWellnessTV?

All you need is a TV with an HDMI input (most, if not all, TVs have this),  and an Internet connection.

We provide the hardware and cables which are guarantee for the life of your subscription.

What size TV do I need?

Any size TV will work but for maximum impact we recommend a 42” TV or larger.

How is my device connected to the TV?

Your device is connected to the back of your TV with an HDMI cable that is supplied to you.

How is my device connected to the internet?

It can connect to the internet via Wi-Fi (wireless) or ethernet connection.

Can I upload my own content?

Yes you can!

Through a user-friendly online portal subscribers can upload any images (JPG, PNG, TIFF, GIF, BMP) and short videos (MP4, MOV, AVI, MPEG, WEBM, ASF; maximum file size of 200MB per file).

Our content is specifically designed to be silent. The device will support sound if audible videos are uploaded.

Why is my screen black?

Most likely your device is outside the set hours of operation. Log into your portal and click on the ‘Venues’ tab. Scroll down to see if your hours are correct. To change these hours click Actions > Edit > More Options. Scroll down to where the hours appear and click the pad and pencil icon. Adjust the hours as needed > press okay and scroll down to the bottom of the page and click ‘Save’ to apply changes.

Will my content continue to play if my internet goes down?

Yes. The device does not “stream” content. Content is downloaded to your device. This eliminates “black “screens or Internet speed issues. This ensures content is always playing when your TV is running. However, to make sure you have the latest content, the device must be “online” or connected to the Internet for when content updates are released.

Address:

609 Dingens Street

Buffalo, NY 14206

United States

Phone: +1 888-748-3462