F.A.Q.

Most frequently asked questions and answers

GoWellnessTV is wellness education and marketing for your clinic. The GoWellnessTV system is designed to generate referrals, inform guests about the benefits of wellness services you provide, and promote products specific to your clinic. We design our content specifically to be engaging and easy-to-digest. Access and add your own content with an easy-to-use online interface.
Yes! GoWellnessTV, formerly known as GoChiroTV, still offers the same Chiropractic content and frequency as before.
Our plan is to continue to offer chiropractic content in addition to broadening our services and patient health selection.
Upon signing up for our trial you will receive a tailored content questionnaire. This is where you choose what content topics you would like scheduled to your system. A content channel will be created for you based on your questionnaire. In addition to the content we provide, you can upload your own existing videos and images, or create content through our easy online interface.
Our content categories include:
Wellness Education
General Services & Products
Branded Services & Products
Personality
Library of our greatest hits
For a full list of topics see our content page.
Content and updates are received through the provided device, so long as it has a live internet connection. Upon receiving your device, your content selections will be preloaded into your Channel through Content Playlists. Only Content Playlists will receive updated content from us automatically.
Wellness Education and Chiropractic Categories are partially updated on a weekly basis with a full turnover of content every two weeks.
General Product and Service topics receive updates every two weeks.
Branded Product and Service Content is updated as often as the vendors update their content with us. We work directly with vendors to adhere to consistent messaging and brand identity guidelines.

The video loop is roughly 10-30 minutes long depending on how many products and services your practice has selected on the initial questionnaire along with any custom content you may want uploaded. The content is designed to be small, bite-sized videos around 25-60 seconds.

Yes. All our content is specifically designed to be audio-free (silent) for two main reasons:
  1. Staff won’t be fatigued by repeating audio clips
  2. It doesn’t interfere with music being played in the office
However, our platform does support audio. Any custom videos with an audio component can be uploaded by the subscriber.
Yes, you can! You can upload images and videos through the easy-to-use online portal, or choose from a number of our available app integrations. Please note our content is specifically designed to be silent. The device will support sound if audible videos are uploaded.

When you sign up for GoWellnessTV a Channel is created with Playlists reflecting the topics you indicated on your sign-up questionnaire. GoWellnessTV allows you to modify this Channel by adding or removing Playlists to your liking.

If you accidentally delete a Playlist, you can add it back in by going to the Channel, selecting the main zone, clicking the “add content” button, selecting the “Playlist” tab on the left-hand side of the new window, and searching for the playlist topic you want to add back in.

Note: You can also add in any of the playlist topics you can search there at any time.

All you need is a TV with an HDMI input (most, if not all, TVs have this),  and an Internet connection.

We provide the hardware and cables which are guaranteed for the life of your subscription.

Our RidgeLogic devices can connect to the internet via Wi-Fi (wireless) or a hard-wired ethernet connection.

If you are trying to connect your device, follow these instructions.

Your device is connected to the back of your TV with an HDMI cable that inserts into the HDMI port of your TV. The HDMI cable is supplied to you.

Any size TV will work, but for maximum impact we recommend a 42” TV or larger.

Why is it important to have a 42’’ inch or larger TV? This is to ensure maximum viewing impact to your patients. The larger the TV, the bigger the impact! Think of your TV as a billboard in your office that is working for you!

Additional devices:

We recommend having one RidgeLogic device per TV. This will allow you to upload different content to your various TVs, and it will make it easier to configure the device to fit each screen, all while still only using a single user login.

Monthly costs will apply for each additional player on your subscription. Please call us for pricing.

HDMI Splitter:

A second option is to have one device in a central location, and an HDMI splitter with cables running to each TV. The maximum reliable length for an HDMI cable is 50′.

If the layout of your practice will make it difficult or impossible to run HDMI cable to each TV, installing an HDMI transmitter and receiver may work as an alternative.

Installing third-party equipment can be a complex and difficult process, which we do not recommend without professional help. We also cannot provide technical support for third-party hardware.

RidgeLogic Development. 

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