GoWellnessTV FAQ
Most frequently asked questions and answers
How easy is it to set up GoWellnessTV, and how long does it take to start?
GoWellnessTV is designed so setup is fast and straightforward. After completing our short survey about your services and products, we create a channel which is pre-configured with content that fits your business. Orders typically ship within 7 business days of signing up.
Once the hardware arrives:
- Plug in & connect – Hook it to your TV and internet.
- Pair & access your portal – Enter the pairing code; your preconfigured channel is already built.
- Personalize in minutes – Add your own images and optional background music, or customize further with apps.
- Go live & stay fresh – Content auto-refreshes weekly.
Your device arrives ready to display your content within minutes!
Can I customize my GoWellnessTV with my own content and control what plays?
Yes, you have full control over your content. Your GoWellnessTV program automatically refreshes weekly with industry-specific educational content while also promoting your brand products and services, without ever showing static or outdated material. You also have the flexibility to:
- Upload your own videos, images, and messages through the online portal.
- Create announcements, messages, and QR codes with GoYucu or built-in Canvas builder.
- Add live feeds from over 60 app integrations, including social media, YouTube, and weather.
- Schedule and mix your uploads with GoWellnessTV’s library to keep your playlists updated anytime.
It’s really just that easy!
How much does GoWellnessTV cost, and are there any contracts or extra fees?
GoWellnessTV offers a 30-day free trial so you can experience the system risk-free. You won’t be charged until after the trial period ends. After that, the cost for a single screen is $89.99 per month with a one-year commitment, billed monthly. Discounts are available for multiple locations.
What’s included:
- Your first device is included (no cost).
- No shipping or setup fees for that first device (no cost).
- Content updates automatically, so your patients always see fresh, relevant material instead of repetitive videos.
If you choose not to continue after your trial, simply cancel before it ends and we’ll provide a prepaid shipping label to return the device, no penalties or hidden charges.
What is GoWellnessTV and how does it work in a clinic or wellness space?
- Highlight products, services, and specials right on-screen
• Encourage patient conversations that lead to upsells
• Share wellness-focused videos that educate and inform
• Keep screens fresh with automatically updated content
• Reinforce your brand while patients wait
What is required to run GoWellnessTV?
All you need is a TV with an HDMI input (most, if not all, TVs have this), and a reliable Internet connection.
We provide the first device and cables which are guaranteed for the life of your subscription.
What size TV do I need?
Any size TV will work, but for maximum impact we recommend a 42” TV or larger.
Why is it important to have a 42’’ inch or larger TV? This is to ensure maximum viewing impact to your patients. The larger the TV, the bigger the impact! Think of your TV as a billboard in your office that is working for you!
What if I have multiple TVs?
Additional Devices:
We recommend having one RidgeLogic device per TV. This will allow you to upload different content to your various TVs, and it will make it easier to configure the device to fit each screen, all while still only using a single user login.
Monthly costs will apply for each additional player on your subscription. Please contact us for pricing.
HDMI Splitter:
A second option is to have one device in a central location, and an HDMI splitter with cables running to each TV. The maximum reliable length for an HDMI cable is 50′.
If the layout of your practice will make it difficult or impossible to run HDMI cable to each TV, installing an HDMI transmitter and receiver may work as an alternative.
Installing third-party equipment can be a complex and difficult process, which we do not recommend without professional help. We also cannot provide technical support for third-party hardware.
How does the video content work?
Upon signing up for our trial you will receive a tailored content questionnaire. This is where you choose what content topics you would like scheduled to your system. A content channel will be created for you based on your questionnaire. In addition to the content we provide, you can upload your own existing videos and images, or create content through our easy online interface.
Our content categories include:
Wellness Education
General Services & Products
Branded Services & Products
Personality
Library of our Greatest Hits
For a full list of topics see our content page.
How is the content updated?
Content and updates are received through the provided device, so long as it has a live internet connection. Upon receiving your device, your content selections will be preloaded into your Channel through Content Playlists. Only Content Playlists will receive updated content from us automatically.
How often is the content updated?
Wellness Education and Chiropractic Categories are partially updated on a weekly basis with a full turnover of content every two weeks.
General Product and Service topics receive updates every two weeks.
Branded Product and Service Content is updated as often as the vendors update their content with us. We work directly with vendors to adhere to consistent messaging and brand identity guidelines.
What is the length of the video loop?
The average video loop is roughly 10-30 minutes long depending on how many products and services your practice has selected on the initial questionnaire along with any custom content you may want uploaded. The content is designed to be small, bite-sized videos around 25-60 seconds.
Is the content silent?
Yes. All our content is specifically designed to be audio-free (silent) for two main reasons:
- Staff won’t be fatigued by repeating audio clips
- It doesn’t interfere with music being played in the office
However, our platform does support audio. Any custom videos with an audio component can be uploaded by the subscriber.
What if I delete a playlist from my channel?
When you sign up for GoWellnessTV a Channel is created with Playlists reflecting the topics you indicated on your sign-up questionnaire. GoWellnessTV allows you to modify this Channel by adding or removing Playlists to your liking.
If you accidentally delete a Playlist, you can add it back in by going to the Channel, selecting the main zone, clicking the “add content” button, selecting the “Playlist” tab on the left-hand side of the new window, and searching for the playlist topic you want to add back in.
Note: You can also add in any of the playlist topics you can search there at any time.
Please refer to our knowledge base for additional information and instructional videos.
How does GoWellnessTV connect to the internet?
Our RidgeLogic devices can connect to the internet via Wi-Fi (wireless) or a hard-wired ethernet connection.
If you are trying to connect your device, follow these instructions.
How does GoWellnessTV connect to my tv?
Your device is connected to the back of your TV with an HDMI cable that inserts into the HDMI port of your TV. The HDMI cable is supplied to you.
What name will show on my invoice?
RidgeLogic Development.
Does GoWellnessTV still offer chiropractic content?
Yes! GoWellnessTV, formerly known as GoChiroTV, still offers the same Chiropractic content and frequency as before.
Our plan is to continue to offer chiropractic content in addition to broadening our services and patient health selection.
