Domains & Servers to Whitelist for Internet Service Providers or VPN While Using Ridgelogic

This article will go through what domains and servers to whitelist for your wireless network to access Ridgelogic.

If you have an active firewall on your wireless network or ethernet connection that secures a private network for your organization (i.e. universities, schools, enterprise businesses, etc.), you may experience trouble accessing areas of the Ridgelogic website or having your devices load Ridgelogic content.

For example, you might have experienced areas of your Ridgelogic account re-directing you to a page that informs you the website is blocked/restricted, or these pages will not load across multiple devices using the same network. You might also find that devices might have trouble pulling in content for social media or live-streaming apps, which would typically be blocked from browsing to on your private network.

Though, on an alternative network, you notice the Ridgelogic member area and apps load just fine. This helps indicate that whitelisting our domains and servers to work past your firewall can help resolve this challenge.

The lists below only apply if you have an account with Studio. If you are using the legacy version Signage (2015), please see here instead.

Table of Contents:

• Who can help whitelist these domains & servers?
• What are the domains & servers I need to whitelist?
• I have whitelisted everything, but I am still having trouble.

Who can help whitelist these domains & servers?
We recommend if you have a network administrator or I.T. (Information Technology) Department, to provide them with the list of domains in the following section and see if they are able to assist further with your network settings. Additionally, you can also add them yourself if you are a system admin for your network.

What are the domains & servers I need to whitelist?
Here is the full list of servers/domains you need to whitelist below. Please note, applications and third-party services that are integrated with Ridgelogic may require additional review for whitelisting on your network or firewall. Please click here to view a complete list of Ridgelogic’s apps and service whitelist for reference.

If you have an account with the legacy version Signage (2015), please see here instead.

If you have any issues receiving or contacting our Support Team, please whitelist and approve the email support@ridgelogic.com for your email or company firewall. The following services identified help host a number of services for the Ridgelogic product, such as APIs, integrations, Media Library management, static assets, error logging, applications, and more.